Refund & Cancellation Policy

Last updated: March 10, 2026

This Refund and Cancellation Policy applies to all paid subscriptions to the Reapre automation platform (the "Service"). All payments are processed by Paddle.com, our Merchant of Record.

1. Subscription Cancellation

1.1 How to Cancel

You can cancel your subscription at any time through the Reapre dashboard:

1. Log in to your account at app.reapre.io
2. Go to the Billing tab
3. Click Cancel Subscription
4. Confirm the cancellation

1.2 What Happens After Cancellation

• Your cancellation takes effect at the end of the current billing period.
• You will continue to have access to all paid features until the period you've already paid for expires.
• After the billing period ends, your account will automatically revert to the Free tier (100 requests/month).
• Your account, API keys, and data will be preserved - you can upgrade again at any time.

2. Refund Policy

2.1 Eligibility

We offer refunds under the following circumstances:

• Within 7 days of initial subscription - If you subscribed for the first time and the Service does not meet your expectations, you may request a full refund within 7 days of your first payment.
• Service outage - If the Service was significantly unavailable during your billing period due to issues on our end (not related to third-party services or your own configuration).
• Billing errors - If you were incorrectly charged (e.g., double billing, wrong plan amount).

2.2 Non-Refundable Items

• Partial month usage - We do not provide prorated refunds for unused portions of a billing period after the 7-day window, except at our discretion.
• Renewals after the 7-day window - Subsequent monthly renewals are non-refundable. Please cancel before your renewal date if you no longer wish to use the Service.

3. How to Request a Refund

We will review your request within 3 business days and respond with our decision. Approved refunds are processed by Paddle and typically appear on your statement within 5-10 business days, depending on your payment provider.

4. Refund Process

Since Paddle is our Merchant of Record, all refunds are processed through Paddle's payment system:

• Refunds are issued to the original payment method used for the transaction.
• Once we approve a refund, Paddle processes it and you will receive a confirmation email.
• The refund timeline depends on your bank or payment provider (typically 5-10 business days).

5. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or payment provider. We are committed to resolving billing issues promptly and fairly. Unauthorized chargebacks may result in account suspension.

6. Plan Changes

• Upgrading - When you upgrade your plan, the new rate takes effect immediately. You will be charged the difference prorated for the remainder of your billing period.
• Downgrading - When you downgrade, the change takes effect at the start of your next billing period. You retain your current plan's features until then.

7. Free Tier

The Free tier (100 requests/month) is provided at no cost and is not subject to this refund policy. No payment information is required for the Free tier.

8. Contact Us